TNB 15454 - Efficient Service

Some idiot tried cutting down an old coconut tree and ended up in severing the power line instead. Called 15454, complaint noted, about half hour later TNB KT called and asked for the pole number. They came and fixed the thing about an hour after that. Fast, efficient, courteous staff. The next morning receive an sms asking me to rate their service, I gave 4 out of 5.

Hospital Kajang

A small government hospital made up of old buildings and pockets of new ones under construction. There are no, well none that I can see anyway, road signs or directions leading to it. I managed by GPS. Be careful not to go to the wrong hospital as there are a few in Kajang.

Parking is a real pain. Park at the first available spot you find.

The people are nice though. From the guards to medical to canteen staff. Somehow they seem friendlier and more accommodating than other hospitals that I have been to recently. It could just be me. Thank you to all of them for making my recent experience there a smooth and pleasant one.

Pulau Kapas - Keeping it clean

There seems to be a good system of maintaining the waste from the island. Garbage boats (as opposed to garbage truck - duhhh) come and takes it all away. If only the visitors (some) were more conscious as there were food wrappings left indiscriminately on the beach. Idiots.

Nikon service - III

Dear Nikon;

Gong Xi Fa Cai. May the Ox bring health, fortune and happiness...

I have got my D700 back. Thank you. However, today I just noticed that
the bottom plate (the one circled in orange in the attached photo) is
missing. Would be much appreciated if you could mail the part to me
soonest possible as the I fear for any problem that may result due to
the exposed contacts. My details is as follows:

Address, numbers and emails.

Thank you and happy new year.


Dear [not so] valued customer:

Good morning to you.

Please do pop by to collect from us at our service center.

Just print out this mail and show to our service staff at the counter. Will assist you from there.

Have a wonderful day.

Thank You.

Nikon Malaysia

Tells so much about the customer service doesn't it ? It was their mistake and I merely requested for them to mail the small plastic piece to me. No apologies were offered, instead they wanted me to go trough all the hassle of going to see them to correct their mistake ? Come on, they should be personally delivering the piece to me.

Perhaps the postal cost is too much or they are too busy to have anyone stuff the thing in an envelope and mail it to me. This, on top of almost two months waiting for a top of the line, brand new product to be repaired. Either way I am not too pleased.

Nikon's (Malaysia) only saving grace so far is the good equipments they have. No wonder the forums are rife with service complaints.

Nikon service - II

Finally got the camera back from the shops. The buttons above was the culprit. Perhaps by way of appeasing me they include a t-shirt (which is not my size), two calendars and two lanyards. Hmm, why not two t-shirts ? Am just being picky. Oh and they didn't put my camera strap back on properly. Anyway, thanks Nikon.

Nikon Service

Dear Sir/Madam;

Its almost two weeks since you replied to my email and I have yet to hear any news from Nikon Malaysia. Can you please help. The holiday season is approaching and I am without my D700.

apandi

1854hrs. 23 December 2008.

On Sun, Dec 14, 2008 at 10:48 PM, Nikon Malaysia Tech Support <mysupport@nikon-asia.com> wrote:

Recently you requested personal assistance from our Nikon Asia Technical on-line support center. Below is a summary of your request and our response.

If this issue is not resolved to your satisfaction, you may re-open the case within the next 7 days.

Thank you for allowing us to be of service to you.

Subject

D700 - one month already...

Discussion Thread

Response (Nikon Malaysia Tech Support)

14/12/2008 10.48 PM

Dear Mr. Noor Apandi,

Thank you for contacting Nikon Asia Technical Support. Your case has been forwarded to us. We will assist you from here.

Your case has been forwarded to Mr. Paul Lee and he will be assisting you on this. He can be reached at 03-78093688 ext. 621 or Paul.Lee@nikonoa.net

Thank you for your support on Nikon Products. We hope we have addressed your concerns. Please feel free to contact us for more information.

Dear Paul,

Kindly revert to Mr. Noor Apandi at 01x-xxxx78 or xxx@xxxx.my regarding the status of his camera.

Thanks

Regards
Lee
Sales & Technical Support Executive
+603-78093688 ext. 653

Customer (Noor Apandi Osnin)

14/12/2008 03.42 PM

Dear Paul;

My D700 with faulty Quality/ISO button was sent via J One Camera Service on 13/11/08. It has been a month (was told that it would take about 2 weeks) that I am unable to use it. Can you please expedite the repair/service. The body number is 209xxxx.

Was also told by Jason that there's only one technician able to service the D700 ! If this is true then Nikon need to buck up as either there's too many faulty D700 or the sole technician is working too slowly. I apologise if this sound harsh but the longer I have to wait the more frustrated I am getting.

Your assistance and attention is much appreciated.

Regards;

apandi

To be fair, it was the end of the year, still one and a half month [sent 13/11/08] to repair a brand new camera and a new model to boot is a tad too slooooooowwwwww. However, I was pacified somewhat as this morning [31/12/08] a nice fellow from Nikon - Chong - I believe, finally called with a peace offering, the use of another D700 while mine is being repaired. Have to decline as I am not in Kuala Lumpur.

Am still waiting...

BFM 89.9 - excellent new radio station.

An excellent new radio station accidentally found as I was fiddling with the car stereo. Its music is really easy to my ears and psyche. Phil Collins, Genesis, Chicago and the likes. Here's how they describe themselves:-

BFM is a 24 hour radio station focused on business news and topics. Think of CNBC or The Edge but on radio. Core programmes include latest business news and stock market reports from Malaysia and other financial centres as well as interviews with business personalities, financial analysts, entrepreneurs, technologists and marketers. BFM also offers business education programmes spanning areas like marketing, finance, technology and business productivity to raise the business proficiency of the Malaysian public.

BFM targets business executives, finance professionals and the investing public. There is no specific age target as the business audience spans all adult age groups. It is their interest in business that defines the listenership, not their age.

Nevertheless, BFM is likely to appeal most to a mature audience. In this respect, those between 35 to 55 of age will be able to identify most with BFM. [hmmmm.... says it all doesn't it ?]

BFM can be received on frequency 89.9 in Wilayah Persekutuan, Selangor, Negeri Sembilan and parts of Melaka. BFM will be transmitting in Pulau Pinang and Kedah by September 2008, Johor by March 2009 and Perak by September 2009. Roll-out dates to other states are being finalised.

BFM communicates with its listeners as equals. There is a lot of individual and collective wisdom among the Malaysian business community and BFM’s role is to harness that to raise the game of Malaysian businesses.

BFM has a positive bias towards supporting start-ups, new technology, ethical business practices and equal opportunities.

Check them out the next time you are in the car.

Kilim Geoforest Park

The Kilim jetty from where the tour began.

The "guardian", they say if you look closely a human face seems etched on the rocks.

The entrance. Tranquil and pretty as a button.

One of the caves. This is Gua Kelawar or bat cave except Batman wasn't in...

Eagle feeding.

Macaque's...

... another common species to be sighted in the area, errr of course the younger well endowed ones are more pleasant to the eyes he he he

The fish farm & floating restaurant.

All the sightseeing activities takes a lot or energy which should be replenished...

Finally, the person who made the trip a truly pleasant one for us, En. Mohd. Hafiz Abdullah (looking pensive..), the owner of Zuna Travel and Tours. From car rental to island tour to accommodation, the whole works. He does it well too, catering to our every whim and fancies. Highly recommended. If you need his services in Langkawi call +604-9671025, better still get him on his mobile at +6017-4119642.

TM 100 service - EXCELLENT.

Most likely due to recent heavy rains and thunderstorms, my phone and data line went quiet. Made a call to 100 at about 8am and these guys show up at 10am the same day. Speedy.

The guys tested the line and made sure everything were in order. Good job. Excellent and speedy service from both Telekom and their contractors. TQ.