Nikon Service

Dear Sir/Madam;

Its almost two weeks since you replied to my email and I have yet to hear any news from Nikon Malaysia. Can you please help. The holiday season is approaching and I am without my D700.

apandi

1854hrs. 23 December 2008.

On Sun, Dec 14, 2008 at 10:48 PM, Nikon Malaysia Tech Support <mysupport@nikon-asia.com> wrote:

Recently you requested personal assistance from our Nikon Asia Technical on-line support center. Below is a summary of your request and our response.

If this issue is not resolved to your satisfaction, you may re-open the case within the next 7 days.

Thank you for allowing us to be of service to you.

Subject

D700 - one month already...

Discussion Thread

Response (Nikon Malaysia Tech Support)

14/12/2008 10.48 PM

Dear Mr. Noor Apandi,

Thank you for contacting Nikon Asia Technical Support. Your case has been forwarded to us. We will assist you from here.

Your case has been forwarded to Mr. Paul Lee and he will be assisting you on this. He can be reached at 03-78093688 ext. 621 or Paul.Lee@nikonoa.net

Thank you for your support on Nikon Products. We hope we have addressed your concerns. Please feel free to contact us for more information.

Dear Paul,

Kindly revert to Mr. Noor Apandi at 01x-xxxx78 or xxx@xxxx.my regarding the status of his camera.

Thanks

Regards
Lee
Sales & Technical Support Executive
+603-78093688 ext. 653

Customer (Noor Apandi Osnin)

14/12/2008 03.42 PM

Dear Paul;

My D700 with faulty Quality/ISO button was sent via J One Camera Service on 13/11/08. It has been a month (was told that it would take about 2 weeks) that I am unable to use it. Can you please expedite the repair/service. The body number is 209xxxx.

Was also told by Jason that there's only one technician able to service the D700 ! If this is true then Nikon need to buck up as either there's too many faulty D700 or the sole technician is working too slowly. I apologise if this sound harsh but the longer I have to wait the more frustrated I am getting.

Your assistance and attention is much appreciated.

Regards;

apandi

To be fair, it was the end of the year, still one and a half month [sent 13/11/08] to repair a brand new camera and a new model to boot is a tad too slooooooowwwwww. However, I was pacified somewhat as this morning [31/12/08] a nice fellow from Nikon - Chong - I believe, finally called with a peace offering, the use of another D700 while mine is being repaired. Have to decline as I am not in Kuala Lumpur.

Am still waiting...