Canon S90 - Returned

Had a call from a nice lady from Canon Marketing. She asked that the S90 be returned and replaced with a new one. This is to rectify their distribution error as the one sold to me by the shop is meant as a demo unit. Since she asked nicely, I agreed.

Went back to the store I purchased it from this morning. The guy I bought it from was not there. There was a girl instead. From the moment I step in, it was off putting. No greetings or offer to assist instead she just raised her head from behind the counter in a gesture asking me "WHAT YOU WANT ?" (That's how I perceived it anyway). Told her that I am here to exchange the camera as requested by Canon Marketing. No words, she just took the package from me and start to transfer the contents of my box into a new box. I told her to replace the screen protector. Just a grunt and to my annoyance she proceeded to peel the protector off the demo unit and tried to place it on the new camera. Smudging the thing with her fingers.

Perhaps it was because I was beginning to look cross or perhaps because there was another customer walking in. Another grunt and she gave up on the used protector and got a new one from under the counter. "OK, TEST."

That was not what I expected. She made it seems as if it was my fault that they gave me a demo unit which I went out of my way to exchange. I expected a thank you for my time instead got that. If any of you Canon guys are reading this, please advise your resellers on how to treat customers.

That said perhaps it was my mistake for wanting to try a new store instead of going to my regular one.